Position Description

The Customer Service and Office Support Coordinator is responsible for ensuring a smooth flow of work and a positive, professional, friendly work environment by greeting and assisting callers and visitors to the Community FoodBank.  In addition, the he/she performs customer registration and office support duties.  This position coordinates with all other members of the FoodBank team.  The Customer Service Coordinator reports to the Director of Administration.

Reception

  • Welcome all incoming calls and guests in a friendly, positive, and professional manner
  • Handle questions, provide information, and/or ask appropriate staff to assist
  • Maintain front lobby as an inviting and clean environment, maintain conference and office areas, and front office restrooms in a neat and clean manner

Customer Service

  • Register new customers and explaining the food programs
  • Assist customers with other areas of need by connecting them with other local organizations/programs
  • Accurately and efficiently collect, organize, and input customer information into the database
  • Solicit feedback on customer experiences to provide suggestions to continuously improve our services

Office Support

  • Maintain office equipment in good working order and report any service issues
  • Offer team support and be readily available to assist other team members as needed
  • File, scan and/or shred documents, as assigned
  • Participate in community events, fundraisers, and other meetings as assigned

 Inventory Support

  • Post Food In Tags on a daily basis
  • Reconcile weekly food-in/donation report

Organization Commitment

  • Develop and maintain positive, effective working relationships with staff, volunteers, donors, and clients
  • Report for scheduled days and hours on time and ready to perform to the best of abilities
  • Understand and is fully committed to the mission, vision, values, and goals of the FoodBank
  • Perform other duties as needed and/or upon request

Qualifications

Must possess a combination of education, experience, skills, and abilities necessary to carry out the job, including but not limited to the following:

  • Ability to work with sensitivity and without discrimination towards people of diverse cultures, races/ethnicities, socio-economic positions, ages, religions, genders, physical/mental challenges, and sexual orientations
  • Fluent language skills (reading, writing and speaking) in English and Spanish a must
  • Experience managing a front desk or reception area
  • Proficient skills using MS Windows and Office (Word, Excel, Outlook, Access) and standard office equipment
  • Ability to manage multiple projects with attention to detail, deal with interruptions, and maintain focus on tasks while producing accurate work
  • Ability to communicate effectively when speaking and in writing using standard forms of professional and office communication
  • Ability to work independently and as part of a team
  • Ability to present oneself in a professional, yet friendly, manner

Physical requirements / Working conditions

  • Work is performed in an office using computers and phones
  • May work hours outside of regular weekday schedule, including working on weekends and in the evenings, as necessary
  • Occasionally walks through the warehouse and is subject to varying temperatures ranging from 30° to 90°
  • May lift, move and carry objects up to 25 pounds, on occasion
  • Work in other area or departments as needed

Please no calls to the food bank office.

To apply: Call Judith at Infinity Staffing: (831) 638-0360.